Returns

Purchases from Triminator may be returned within 15 days from the date of purchase.  A restocking fee of 15% will be withheld from the refund or credit in addition to the original shipping charges. The item(s) must be new, and unused. All domestic return shipping costs are covered by the customer.

  • New, unused products must be returned in the same condition in which you received them, and with the original box and/or packaging, including manufacturer tags where applicable.
  • We will not accept the return of used or damaged products.

Refunds and credits are issued immediately after your return is processed by our Returns Department. Please allow up to 30 business days for your refund to be reflected by your bank.

HOW TO MAKE A RETURN

  • Contact our returns department to receive an RMA number.
  • Place your RMA number on a sheet of paper inside of the return package.
  • Write the RMA on the outside of your package.
  • Ship your return to the address provided by the returns department.  All return shipping costs are the responsibility of the customer.
  • For some shipments Triminator may arrange shipping for the customer, however, the cost of return shipping remains the responsibility of the customer.  Triminator is not responsible for lost, damaged, or destroyed merchandise on any shipments.

Shipping Cost Responsibility:

Shipping costs are non-refundable. You are responsible for shipping costs in returning products. All replacement, exchanged, and repaired products are shipped in the same manner as the original order. We recommend using delivery confirmation and shipment tracking when shipping packages to us.

Return Questions

What's your return policy?

You may return new, unused items within 15 days of purchase, and a restocking fee of 15% of the order will be withheld from the refund.

All discounted items purchased during sales are final and cannot be returned for a refund. Additionally, all pricing on items on these pages is final. Additional discounting can't be added retroactively after purchase.

All custom order items where custom configurations such as voltage, height, width, etc are configured for the customer's requirements are final and cannot be returned for a refund.

Return shipping costs are covered by the customer. Please ship your return to the address below with a copy of your order details. 

What is your restocking fee?

A restocking fee of 15% will be withheld from all returned orders.

How do I return my order?

Contact our service department to get started.

530-265-4277 x Ext 1

service@thetriminator.com

What if my item is damaged, defective or incorrect?

If you have received a damaged, defective, or incorrect item, contact service@thetriminator.com with a photo of the damage, or the wrong item you received, as well as your order number. We’ll take care of you.

What's your international return policy?

For international orders, return shipping costs are covered by the customer. 

If you have questions regarding an international return, please contact service@thetriminator.com. 

Are there any items that can't be returned?

All discounted items purchased during sales are final and cannot be returned for a refund. Additionally, all pricing on items on these pages is final. Additional discounting can't be added retroactively after purchase.

All custom order items where custom configurations such as voltage, height, width, etc are configured for the customer's requirements are final and cannot be returned for a refund.

Used or damaged items cannot be returned.