Service
SHIPPING
Ground and Expedited Shipping methods are fulfilled by UPS. Orders paid before 11:00 AM PST will typically be shipped on the same business day when in stock.
Orders placed after 11:00 AM will be shipped on the next business day. Business days are Monday - Friday and exclude United States federal holidays.
FREIGHT
Freight shipments are fulfilled by a carrier of our choice based on current freight rates. Orders placed before 11:00 AM PST will typically be shipped on the following business day when in stock.
Orders placed after 11:00 AM PST will be shipped on the next business day. Business days are Monday - Friday and exclude United States federal holidays.
All freight shipments require a signature at the time of delivery.
INTERNATIONAL SHIPPING
We offer international shipping to select regions. Contact our sales team to discuss your international order.
Once your order is placed, we will send you a confirmation email. When your order ships, you will receive an email containing the tracking information.
Shipping questions
Yes, all orders ship in unmarked packaging.
Ground and Expedited Shipping will typically be shipped on the same business day when placed before 9:45 AM PST. Orders placed after 9:45 AM will be shipped on the next business day.
Freight shipments placed before 1:00 PM PST will typically be shipped on the following business day. Orders placed after 1:00 PM will be shipped in 2 business days.
Business days are Monday - Friday and exclude United States federal holidays.
Ground shipping can be estimated using the UPS ground map. Freight shipping varies by carrier. Most shipments ship from zip code 95945.
If your order contains an item that is out of stock or on backorder, the rest of the order will be shipped and we will contact you. You will have the option of canceling, substituting or waiting for the item to become available again.
If you are missing or have incorrect products shipped to you, contact us within 48 hours of delivery at (530) 265-4277 or email orders@thetriminator.com with your order number and packing slip information. Once reviewed, missing items will be shipped. A return label will be provided for incorrectly shipped products.
We do not guarantee transit times and shipping fees are nonrefundable through thetriminator.com. Weather delays and failed delivery attempts can cause delays. All delivery issues should be addressed with the courier directly. Delays and delivery errors caused by couriers are out of our control and therefore we are not responsible.
Errors in the shipping address submitted during order placement will cause delays in transit times or returned orders. We will not reship the order until it is returned to us by the courier and you have paid for the cost to reship the order.